Contact ValueCart
Need help with a product, order or delivery? Contact our support team using the details below.
Our Contact Details
Company: Z I Trading FZE
Address: Ajman Free Zone, Ajman, United Arab Emirates
Email: info@valuecart.ae
Phone / WhatsApp: +971 54 470 6862
Customer Support: Available 24/7
Send Us a Message
Complete the form below with your name, email, subject and message. For an existing order, please include your order number.
Please do not include passwords, full card details or other sensitive information.
Frequently Asked Questions
Where do you deliver?
We deliver to the UAE and Saudi Arabia. Availability depends on the product and delivery address.
How long does delivery take?
UAE delivery normally takes place within 24 hours after order confirmation. Saudi Arabia delivery usually takes 4–5 days. Delivery times may vary due to location, availability or courier delays.
Read our Shipping Policy for delivery charges and further details.
Which payment methods can I use?
For UAE orders, we accept Cash on Delivery, supported debit and credit cards, PayPal and bank transfer.
For Saudi Arabia orders, we accept supported debit and credit cards, PayPal and bank transfer. Cash on Delivery is not available in Saudi Arabia.
Contact us for bank transfer instructions before making payment.
How can I check my order status?
Email or WhatsApp us with your order number so we can check your order and available delivery updates.
Where can I get my receipt?
Contact info@valuecart.ae with your order number to request a receipt.
How can I request a return or replacement?
Please contact us before sending an item back. Include your order number and the reason for your request.
Read our Refund and Return Policy for eligibility, charges and instructions.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number and a description of the issue. Include clear photographs where possible so we can review it and explain the next steps.
Will out-of-stock products be restocked?
Availability varies by product. Send us the product name or website link so we can check.
How do you use my information?
We use your contact details and message to respond to your enquiry and provide support. Read our Privacy Policy for details.